Help
How can we help?
Answers to the common questions first. If yours isn’t here, send us a request and we’ll reply in your account, or by email if you aren’t signed in.
How do I make a page?
Pick a product from the collection, press Customize, and fill in each step. The preview on the right shows exactly what they’ll see. Trying the editor is free.
When do I get the link to send?
When your page is ready, press Add to cart (you’ll sign in first if you haven’t), then check out from your cart. You pay for everything in it at once through Razorpay, and each page’s link is waiting in Purchased as soon as the payment is confirmed. Your purchases and orders stay in your account.
I paid but don't see my link.
Open the order in your order history and press Check payment status: it asks Razorpay directly. If it still says it’s waiting, send us a request below with the order reference (it starts with CW-).
Is my card or UPI information stored by CuteWebs?
No. Payments happen in Razorpay’s own window; CuteWebs only receives whether the payment went through.
Can I change a page after it's created?
While it’s in your cart, yes: press Edit customisation. Once it’s bought, not from the editor yet: send us a request with the order reference and what you’d like changed, or use Customise a copy in Purchased to make a new one.
How do AI credits work?
AI credits are for AI Studio. You can ask for credits from your account: tell us how many and what they’re for, and we’ll approve or decline the request. You’ll see the decision there.
I can't sign in.
Try resetting your password. If that doesn’t help, you can send a request below without signing in; we’ll reply by email.
Still need help?
Tell us what happened, which page or order it’s about, and how to reach you. Signed in, you can follow the conversation in your account.